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MMSI offers a wide range of competencies in problem
solving services and activities structured to meet the unique requirements
of each project:
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Data Collection: This component ensures an
accurate knowledge of the client's organizational culture, mission and
performance. Activities may include empirical research, survey
administration, and personal interviews.
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Service Delivery/System Efficiency Audit:
Depending on the mission of the client's organization, the operation,
service delivery system, business processes, internal controls and
physical plant are audited to determine cost effectiveness and
efficiency.
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Growth Projections/Needs Assessments: Those
factors that drive the organization's growth, workloads and demands
for service are identified and quantified within the context of its
business environment. Product processes, gaps, shortfalls and unmet
needs are documented.
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Organizational Alignment and Business Process
Redesign: The management and decision-making structures of the
organization are defined. Existing operating policies and internal
communications procedures are analyzed and business process systems
are matrixed.
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Business Plan: Depending upon the scope of
the project or the problems identified, a business plan is prepared
containing the following key elements:
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Review of findings
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Service/operations improvement identification
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Process redesign opportunities and options
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Workplace impact assessment
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Resource allocation strategy
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Implementation schedule
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Implementation Assistance: The client may
require assistance to ensure the smooth and positive implementation of
business plan recommendations, particularly those that involve
employee consensus, restructuring, and facility or systems redesign.
Technical assistance services include project team identification,
facilitation and task monitoring. Facility programming services are
also offered along with transition and training program plans,
comprehensive marketing and public relations strategies.
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Evaluation Methodology: Using appropriate
performance standards and research methodologies, procedures are
designed by which effectiveness can be measured. The organization is
then capable of conducting regular evaluation activities to ensure
ongoing project improvements and goal re-assessment as may be
required.
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